![]() ![]() We will be evolving and innovating our procedures continuously and will share the newest developments as they are implemented. Our 360-degree quality, safety and hygiene system takes into account every aspect of resort operations, backed by the highest-level third-party certification. While health and safety have always been our top priorities, these new protocols further elevate our standards of quality and cleanliness, enabling you to vacation at any AMResorts® property with the ultimate peace of mind. We’re committed to redefining your travel journey with our best-in-class CleanComplete Verification™ practices. This unlimited-luxury heaven provides opulence to the most discerning traveler with a pure white sand beach, stunning ocean views stretching as far as the eye can see, elegant suites providing 24-hour room service, daily refreshed mini-bars and several of them with swim-out access to twelve smaller pools plus a shimmering infinity pool, gourmet dining options and chic lounges. Secrets Maroma Beach Riviera Cancun is tucked away on secluded Maroma Beach, voted the World's Best Beach by the Travel Channel four years in a row. Adults Only and Adult Friendly Resorts in Playa Maroma.Secrets Maroma Beach Riviera Cancun Pool.Secrets Maroma Beach Riviera Cancun Rooms.Secrets Maroma Beach Riviera Cancun Gym.Secrets Maroma Beach Riviera Cancun Features.Hotels near Secrets Maroma Beach Riviera Cancun.We will definitely be back as soon as possible. I come from a Customer Service background and was blown away by the friendliness of all the staff. I will say the staff really sets the tone. Honestly I could go on and on about this place and how much we enjoyed it. The entertainment was top notch, we attended a Rock Show and Jersey Boys, which was my personal favorite. We attended a Mexican night which involved a buffet of some the best food we have ever eaten and a mariachi band that completely set the mood. Sam would walk us through the activities for the day and was a great host on our Kayak tour from the beach. The event staff were always planning or providing some sort of activity and were so friendly. We looked forward to the breakfast buffet every morning and loved the breakfast quesadillas. Our favorite restaurant was El Patio, they all are amazing, but we liked it so much we returned for another dinner during our stay. At the pool our server, Yasmin, made sure we always had what we needed. The pizza by the pool was our go to at our midway point of the day and with the ever changing menu pool side you couldn’t go wrong. We ordered room service at least once a day and it definitely fulfilled our needs. One night a glass was dropped outside of our room and after calling the front desk someone was there to clean it up in less than 3 minutes. After I proposed, we returned to rose petals on the bed in the shape of a heart and fully drawn bath with bubbles. We stayed in a swim out which we enjoyed, the cleaning staff and turn down service was great. In addition to that amazing moment, the resort was top notch. Hugo was our server right after she said YES and was so friendly and inspiring and will be in our engagement pictures that will be hung on our walls. With help from the resort the proposal took place on the beach without a hitch. Arturo (our concierge) was there every step of the way and helped resolve a few last minute obstacles to make sure it was a beautiful and memorable moment. The staff was so helpful with helping me coordinate the big moment and helping to make sure it went flawless. This was a planned trip with a surprise engagement for my girlfriend of the last 5 years. We recently stayed at Secrets Maroma and it was the most memorable trip we have ever had. I know they are just following what they are being told, so once again, I can not blame the hotel. I wish we had known that the Covid restrictions had the bars all closing at 11:00, and the dance club closed entirely. It’s Great romantic destination or a place for a quiet couples getaway. But that’s just not the atmosphere that they are going for. Being adult only, we expected it to be a little a sexier. Also, Daniel and Victor (both waiters) were fantastic. Special thanks to Rico on the entertainment team, he went out of his way to make sure we had a great time. They are doing everything they can, but from what I understand, it is a no win situation. Really, my only disappointment was the beach (seaweed), which is completely out of the hotels control. The entertainment team was outstanding, especially considering the COVID protocols that they are having to deal with. The weather was great, the resort was great, the entertainment was great. We hadn’t been to Mexico in 15 years, and never in August. ![]()
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